Delete your AinFad account
Who we are
AinFad is operated by Suzhou Pinzheng Textile & Garment Co., Ltd. We are responsible for the personal information described in this policy. Contact jason@ainfad.vip for privacy questions or requests. This policy explains how our iOS app and connected account, checkout, payment, order, delivery and support services handle your information. Your account and account-linked records use the shared AinFad account service.
Delete your account
Open Me → Account → Delete account, enter your current password and confirm. Keep the app open until it reports the result. Successful deletion immediately removes your login account and saved address book, revokes all sessions using the shared AinFad account service, and removes associated personal information that is not required for a legal obligation or your privacy-request follow-up. It clears this device’s shopping bag and recent views; other devices’ local guest bags are not remotely erased. Minimum legally required transaction references remain restricted under the retention rules above. The separate support follow-up does not block account deletion and temporarily retains the contact details needed to process your request. Deleting your account does not itself cancel a purchase, stop a delivery or request a refund. You can still contact support with an order reference to resolve an outstanding order or after-sales request. You do not need to contact support to initiate normal in-app account deletion.
Before you confirm
Your login account and saved addresses will be permanently deleted, and all devices will be signed out. Necessary accounting references remain restricted. Your email is kept temporarily for privacy-request follow-up and cleared when it is completed. This device’s bag and recent views will also be cleared. This cannot be undone.
After deletion
Our backups and security logs expire within 30 days. Completed privacy follow-up records are removed within 30 days. Necessary real-payment accounting references follow the 30-year retention and disposal rules in our privacy policy. Deleting your account does not cancel an order or request a refund. Contact jason@ainfad.vip with your order reference for help.
Retention
We keep account information while your account is active and saved addresses until you remove them or delete your account. Unpaid checkout drafts with no payment attempt, pending funds or unresolved matter are removed within 30 days after their last activity. Records with an unresolved payment or support matter are protected until the matter is resolved. We keep order information to provide order history, fulfilment and after-sales service. Minimum references for real payments, refunds and chargebacks that support our accounting records are retained for 30 years from the beginning of the calendar year following the relevant financial year, under the accounting requirements applicable to our operating company. These restricted references contain the order and provider reference, transaction type, amount, currency and dates; they do not include account passwords, delivery addresses, full card numbers or security codes. Deleting your account removes its link to those references. At the end of the retention period, records are reviewed for disposal; an unresolved legal or accounting matter can require continued restricted retention. The original accounting archive follows its applicable appraisal and disposal procedures.
Backups, logs and support records
Our restricted rolling database backups, operational and security logs, and deletion or privacy-request completion protection records are kept for no more than 30 days. Protection records contain an identifier and completion time, not a copy of correspondence, and prevent restored backups from reactivating deleted accounts or completed privacy requests. Account deletion creates a restricted support follow-up task so that authorised staff can review related mailbox correspondence. The task temporarily retains your contact email while it is being handled, and clears it when the task is completed. Completed task records are removed within 30 days. We aim to complete privacy follow-up within 30 days, or sooner where required by law, and explain any lawful extension. An unresolved request remains restricted and is escalated rather than automatically marked complete. Support correspondence that is no longer necessary is deleted or anonymised; legally required material is transferred to restricted records with its retention basis and deadline. Staff verify your authority before acting on mailbox records; an unverified account email is not proof of mailbox ownership. Airwallex and other independent providers retain information under their own notices and legal obligations; our 30-day service limit does not apply to their records.
Your choices and rights
You can browse without signing in, edit or delete saved addresses, choose whether to make a purchase, and initiate account deletion in the app. Depending on where you live, you may request access, correction, a copy, deletion or restriction of your information, object to eligible processing, withdraw consent where processing relies on consent, or complain to a privacy regulator. Withdrawing consent does not change processing already carried out lawfully. You can manage available optional choices in the relevant service or contact jason@ainfad.vip; we will explain the effect and any lawful limitation. Declining optional uses does not prevent essential account or shopping functions. If you cannot sign in, email us for help. We verify identity proportionately, never ask for your password or full card details, and respond within the time required by applicable law.